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Government organisations refusing to provide geographic alternative numbers

By on 23rd March 2016 in Blog

Since February, I’ve been waiting for responses from 5 different government sponsored organisations to provide geographic alternative numbers for the 1890 and 076 numbers provided as contact information on their websites.

In a recent blog post, Revenue Commissioners – 1890 Numbers, I commended that organisation and a couple of government departments on their provision of alternatives very clearly on their website.

Unfortunately, not all government organisations that we fund will give us alternative numbers to allow us save money whenever we need to call them. The irony being that 2 of the organisations are supposed to assist people in financial difficulties already.

Stonewalled by organisations not providing geographic alternative numbersGeographic Alternative Rogues Gallery

So, step forward the following organisations who I contacted back in early February, and whom I’ve again contacted as of last night, requesting alternatives for numbers published on their websites:

  • Insolvency Service of Ireland
    • Information and General Enquiries 0761064200
    • Case Management Division 0761064200
    • Bankruptcy Division 0761064232
    • Regulation Division 0761064234
  • Citizens Information
    • Citizens Information Phone Service 0761074000
    • Citizens Information Website Team 0761079000

Next Steps

If I ever do get any useful responses from any of the organisations above, I’ll let you know. Don’t hold your breath, though.

Update 29/03/2016

Below are the responses received so far from the organisations contacted above. Well, 2 organisations actually responded (MABS and Citizens Information) and I only have 2 automated responses from SUSI. The RSA and PRTB didn’t respond to me at all. I guess it’ll be FOI requests for them now (my 2nd for PRTB seeking geographic alternative contact numbers).

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Revenue Commissioners – 1890 Numbers and Geographic Alternatives

By on 1st March 2016 in A – Z Listing

Revenue Commissioners website does have a page dedicated to 1890 numbersA user of this website very kindly drew my attention to a special “Lo-Call” page on the Revenue website (Low Cost Phone Numbers).

According to the website:

Revenue provides low cost (‘LoCall’) phone numbers for some of our most popular services.

Please note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers. It is recommended that you only ring these numbers using a landline as calls made using mobiles may be expensive.)

The page, however, while somewhat useful in explaining the potential cost to people of calling these 1890 numbers from mobiles is of limited benefit in that while it lists the main 1890 numbers (18 of them), it only provides geographic alternatives for 10 of them.

Of course, here on SayNoTo1890.com, there are actually alternatives for 17 out of the 18 numbers.

You will actually see this message on many government websites these days – informing users of the cost implications of calling 1890 numbers from mobiles. This contact page from the Department of Agriculture, Food and the Marine, for example, has the following text:

Note: Rates charged for 1890 (Lo-call) numbers may vary among different service providers

And interestingly, they provide geographic alternatives for 4 out of 4 of the 1890 numbers listed on that main contact page.

Similarly, this contact page from the Department of Jobs, Enterprise and Innovation provides the following text, and gives geographic alternatives for 3 out of 3 of the 1890 numbers listed.

*Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers

Interestingly, the Department of Communications, Energy and Natural Resources – the one government department that could have some influence over how 1850, 1890 and 0818 numbers are treated by mobile telecoms providers – has a contact page that doesn’t provide any 1890 numbers at all. It only provides geographic alternative numbers for all sections linked on that page.

 

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By on 4th February 2013 in A-Z
  • Rabodirect (Customer Service)
    • 1850882222 Call Instead – 016599731
    • 1850882244 – Call Instead 016599731 
  • Red Oak Tax Refunds
    • 1890733625 – Call Instead 0599173300
  • Regional Broadband
    • 1890404050 Call Instead – 014968181
  • Rentokill
    • Commercial Pest Control 1890555222 – Call Instead 045850700
    • Residential Pest Control 1890666444 – Call Instead 045850700
  • RepairIT.ie
    • 0818919099 – Call instead 0214899565
  • Respond Housing Association
    • 0818357901 – Call Instead 051840200
  • Revenue (Irish Tax & Customs)
    • Credit/debit card payments 1890273747 – Call Instead 018288045
    • Fingal District 1890678456 – Call Instead 018277000
    • PAYE General Queries – Call Instead 017023011
    • PAYE Anytime / ROS Helpdesk 1890201106 – Call Instead 017023021
    • Tax Relief at Source (TRS) for Mortgage 1890463626 – Call Instead 061310310 or 061488000
    • National Stamp Duty Office 1890482582 – Call Instead 016131803
    • Local Property Tax 1890200255 – Call Instead 017023049
    • Local Property Tax 1890338448 – Call Instead 017023039
    • PAYE South West Region 1890222425 – Call Instead 0216027000
    • PAYE Dublin Region 1890333425 – Call Instead 016474444
    • ROS Payment Support 1890226336  – Call Instead 017023052
    • PAYE East & South East Region 1890444425 – Call Instead 017023011 or 050459500
    • Castlebar Revenue Office – Call Instead 0949037000
    • Tax Clearance Certificate – Call Instead 0526178614
    • VAT Section – Call Instead 061212799
    • Collector General 1890203070 – Call Instead 061310310 or 061488000
    • Forms and Leaflets Service 1890306706 Call Instead – 017023050
    • Employer Unit 1890254565 – Call Instead 06763400
    • Online Service (ROS) Information Desk 1890201106 Call Instead – 017023021
    • PAYE Border Midlands West Region 1890777425 Call Instead – 016474444
    • Capital Acquisition Tax 1890201104 – Call Instead 017023048
    • Local Property Tax 1890200255 – Call Instead 017023049
    • Employer Enquiries 1890254565 – Call Instead 017023014
    • VAT Refunds Registered 1890252625 & Unregistered 1890252449 – Call Instead 061488060 
    • VIMA Office, Dundalk 1890251010 – Call Instead 0429353300
  • Ripplecom
    • 1890747753 – Call Instead 061513085
  • Road Safety Authority RSA
    • Driver Licencing Section 1890416141 – Call Instead 09678288
    • Driver Testing Centre 1890406040 Call Instead – 09678289 or try 016375040
    • NCT Bookings SPSV, i.e. Taxi 1890412413 Call Instead – 014135960
    • NCT Bookings Private Cars) 1890412413 Call Instead – 014135900, 014135994 or 014135992 
    • Penalty Points Enquiries 0761087880 – Call Instead 09625000
  • Roche Windows
    • 1890987797 – Call Instead 0874117311
  • Rota Contracts
    • 1890725400 – Call Instead 02956500
  • Royal Liver Assurance Group
    • 1850 246 111 Call Instead – +441512361451 (this is a UK number, so use on Skype or if you have UK minutes bundles)
  • RSA Insurance Group
    • 1890290100 Call Instead – 012901000
  • Ryanair Customer Service / Reservations
    • 0818303030 Call Instead – 012480856 (note, as of 22/03/2011, this number may no longer work).

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